Terms & Conditions

This page outlines the terms and conditions (“Agreement”) for booking our antenatal breastfeeding classes and infant feeding support services (referred to as "the Services") provided by Steph Pope trading as Nurtured by You (“Company”, “we”, “us”, or “our”) to the User (“User”, “client”, “you” or “your”). Please carefully review these terms before making a booking with us. By signing up to, purchasing or accessing any in person or online course, or online content (website and social media) from Steph Pope, you are agreeing to the following terms and conditions. If you do not agree with any part of this during the booking process, please do not proceed. You will be prompted to confirm your acceptance of these terms during the booking process.

BOOKING PROCEDURE

We offer our antenatal breastfeeding courses, infant feeding support and one-off postnatal sessions through our website, www.nurturedbyyou.co.uk (the "Website"). The booking process is as follows:

Visit the "Services" section on our Website and select the desired class or service.
Complete the booking form and proceed to payment.
Provide your payment details and complete the booking process.
Upon successful payment, you will receive an email confirmation containing class details, location, and other relevant information.

Please note that clicking the "Pay" button constitutes a contractual offer, and a contract is formed upon receipt of our confirmation email.

For the Nurtured Beginnings Package, Breastfeeding Reflections or Gift Vouchers, both in person or online, the booking process involves contacting me directly, scheduling an appointment, completing a booking form, making payment via a link sent through to you and agreeing to the session terms through email communication (where applicable).

THE SERVICES

Please choose the required service to view the terms & conditions relating to it specifically. General terms relating to all services, including our photograph policy are listed at the bottom:

Group antenatal or postnatal classes

1:1 Infant Feeding Consultation (Home Visit)

Empowered Mama 1:1 Preparing to Breastfeed Workshop (Home Visit)

1:1 Infant Feeding Consultation (Online)

Empowered Mama 1:1 Preparing to Breastfeed Masterclass (Online)

Virtual 'BFC In Your Pocket' - WhatsApp Support

Group Antenatal Breastfeeding Course & Postnatal Masterclasses:

The Consultant agrees to provide antenatal mindful breastfeeding and new parenthood education to the Client as described in the agreed-upon scope of services, which may include but are not limited to:

Prenatal education and information sessions
Newborn care and breastfeeding guidance
Parenting skills and postnatal support
Older baby education regarding starting solids, returning to work and weaning from breastfeeding.
Group discussions and interactive activities
Use of mindfulness tools & techniques

The Provider will exercise reasonable care, skill, and expertise in providing the antenatal classes.

Our classes are led by an experienced professional, providing evidence-based content and practical guidance on breastfeeding and what to expect in the early days after the birth of your baby.
Our classes are designed to complement information given by healthcare providers.
Information shared in our classes is for general knowledge purposes only and not a substitute for medical advice.
Classes are held at specified locations or virtually as indicated on our Website.
Light refreshments may be provided for courses held in our venues; please inform us of any dietary restrictions during booking.

Participant Responsibilities

The Participant acknowledges that participation in classes requires active engagement and cooperation. The Participant agrees to:

Attend all scheduled classes, arriving on time and prepared.
Respect the rights and privacy of other participants.
Follow the Provider's instructions and guidelines regarding participation and safety during class activities.

Empowered Mama 1:1 Preparing to Breastfeed Workshop (Home Visit):

As an Infant Feeding Coach/Breastfeeding Counsellor, I provide comprehensive support for antenatal feeding education in the comfort of your home. This includes guidance on topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing, and addressing common feeding issues. It's important to note that I am not a Lactation Consultant or medical professional. Should your questions exceed my expertise, I will refer you to the appropriate resources or professionals.

It's crucial to discuss any pregnancy concerns with your Midwife, particularly regarding advice provided during the antenatal feeding class. Advice given during the class is tailored for low-risk, full-term pregnancies. If your pregnancy is categorised as high-risk, it's advisable to consult your Midwife before implementing any advice, as they are familiar with your medical history and pregnancy details.

In the event of premature birth or the presence of medical conditions in your newborn, some advice provided during the class may no longer be applicable. In such cases, seeking support from a Midwife or lactation specialist is recommended to address these changes.

If complications arise or risks increase during your pregnancy after the class, it's essential to consult your Midwife for updated guidance. I cannot be held liable for advice rendered obsolete due to post-class pregnancy developments.

While I offer education and support for common feeding challenges, I do not address medical issues. I will always refer you to specialised help when needed and will not offer advice beyond my scope of practice. Failure to disclose relevant medical conditions in the introduction form absolves me of liability for subsequent medical issues.

I will always advise you to consult with your Midwife, GP, Lactation Consultant, or other specialists when necessary. Ignoring this advice absolves me of responsibility for resulting medical issues or complications.

Regarding appointment logistics, you will have selected your chosen date & time upon booking.

Cancellations made within 72 hours of the agreed appointment or your non-attendance do not warrant rescheduling of the session. If you would like to book a new session, you will need to purchase a new one.

Refunds for all services will only be available within 24 hours of purchase, minus a small booking fee. After this no refunds are accepted. Rescheduling, or transferring your paid place to someone else is allowed if requested more than 72 hours before the original appointment.

In the event of my cancellation within 24 hours, you will have the option to reschedule or receive a full refund. If rescheduling occurs more than 24 hours before the appointment, you may choose between rescheduling or exchanging the session for a gift voucher. Refunds will not be issued.

Upon booking, you will be asked to complete an intake form. This form must be completed in full and meet satisfaction; failure to do so may necessitate rescheduling. The appointment can be rescheduled twice. If the form is still incomplete after the second rescheduled appointment, the appointment may be cancelled without refund.

Full payment must be made at the time of booking via the payment link included in the booking email. Failure to do so will mean that your session cannot go ahead.

For safety reasons, if I feel unsafe or uncomfortable in your home environment, I reserve the right to refuse services without refund.

I will provide a small window during which I expect to arrive at your location to allow for traffic and any unforeseen delays. If I am late to the appointment, I will extend the session to ensure you receive the full allotted time. Alternatively, I can revisit you at a later date for the number of minutes that I was late. If you would prefer that the rest of the session be via video call instead of a revisit, then I am happy to accommodate this.

Housekeeping notes:

Please have pen and paper for note-taking and ensure a quiet environment. Partners are welcome to join you for the class. I will require access to your internet if this is possible.

Children and animals are welcome but should not disrupt the session. – if they do so and I am unable to finish the entire session within the allotted time, then I reserve the right not to stay late to finish the session.

1:1 Infant Feeding Consultation (Home Visit):

As an Infant Feeding Coach/Breastfeeding Counsellor, I provide comprehensive support for infant feeding in the comfort of your home. This includes guidance on topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing, and addressing common feeding issues. It's important to note that I am not a Lactation Consultant or medical professional. Should your questions exceed my expertise, I will refer you to the appropriate resources or professionals.

It is important to speak with your Midwife if you have concerns about your baby or the guidance provided during your consultation.

For babies born prematurely or with medical conditions, additional specialised support from a Lactation Consultant, may be necessary. However, I am here to ensure that the foundational aspects of feeding are in place before you seek further assistance.

If any complications arise or risks increase after our session, advice may now differ from what was discussed during the consultation. Please ensure you speak with your Midwife, GP, Health Visitor or a Lactation Consultant to ensure advice is adjusted in relation to the new risks/complications. I am not liable for any advice given that no longer applies due to changes that take place after the session.

While I offer education and support for common feeding challenges, I do not address medical issues. I will always refer you to specialised help when needed and will not offer advice beyond my scope of practice. Failure to disclose relevant medical conditions in the intake form absolves me of liability for subsequent medical issues.

Regarding appointment logistics, you will have selected your chosen date & time upon booking.

Refunds for all services will only be available within 24 hours of purchase and will be minus a small booking fee. After this no refunds are accepted. Rescheduling, or transferring your paid place to someone else is allowed if requested more than 72 hours before the original appointment.

Upon booking, you will be asked to complete an intake form. This form must be completed in full and meet satisfaction PRIOR to your consultation; failure to do so may necessitate rescheduling. The appointment can be rescheduled twice. If the form is still incomplete after the second rescheduled appointment, the appointment may be cancelled without refund.

Full payment must be made at the time of booking. Failure to do so will mean that your session cannot go ahead.

For safety reasons, if I feel unsafe or uncomfortable in your home environment, I reserve the right to refuse services without refund.

Housekeeping notes:

Please try to ensure that your baby is likely to be due a feed during my visit. If they require feeding shortly before my arrival, please only offer a part feed so that they are likely to want to feed again during your consultation.

If you have other children or animals, they are welcome to be around, but should not disrupt the session. Your consultation will last between 60-90 minutes, so it would be best to be able to utilise this entire time for supporting you with your feeding challenges without too much interruption.

Empowered Mama 1:1 Preparing to Breastfeed Masterclass (Online):

As an Infant Feeding Coach/Breastfeeding Counsellor, I am able to provide comprehensive virtual antenatal feeding education via Zoom. This includes guidance on topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing, and addressing common feeding issues. It's important to note that I am not a Lactation Consultant or medical professional. Should your questions exceed my expertise, I will refer you to the appropriate resources or professionals.

Regarding appointment logistics, you will have selected the date and time upon booking, as well as communication preference (Zoom). Cancellations made within 72 hours of the agreed appointment or your non-attendance do not warrant rescheduling of the session. If you would like to book a new session, you will need to purchase a new one.

Full payment must be made at the time of booking via the payment link included in the booking email. Failure to do so will mean that your session cannot go ahead.

If you are late to your appointment, I will accommodate as best as I can, although the session will still conclude at the originally agreed time. Technical difficulties on my end resulting in an abandoned call will prompt a free rescheduling of the call. However, if you experience technical difficulties leading to an abandoned call, you will need to purchase a new session.

Housekeeping notes:
Please have pen and paper for note-taking and ensure a quiet environment. Partners are welcome to join you for the class.

Children and animals are welcome to be present, but should not disrupt the session. – if they do so and I am unable to finish the entire session within the allotted time, then I will not be able to complete the session.

1:1 Infant Feeding Consultation (Online):

As an Infant Feeding Coach/Breastfeeding Counsellor, I am able to provide comprehensive support for infant feeding virtually via Zoom. This includes guidance on topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing, and addressing common feeding issues. It's important to note that I am not a Lactation Consultant or medical professional. Should your questions exceed my expertise, I will refer you to the appropriate resources or professionals.

It is important to speak with your Midwife if you have concerns about your baby or the guidance provided during your consultation.

While I offer education and support for common feeding challenges, I do not address medical issues. I will always refer you to specialised help when needed and will not offer advice beyond my scope of practice. Failure to disclose relevant medical conditions in the intake form absolves me of liability for subsequent medical issues.

Regarding appointment logistics, you will have selected your chosen date & time upon booking.

Full payment must be made at the time of booking. Failure to do so will mean that your session cannot go ahead.

If you are late to your consultation, I will accommodate as best as I can, although the session will still conclude at the originally agreed time. Technical difficulties at my end resulting in an abandoned session will prompt a free rescheduling of the session. However, if you experience technical difficulties leading to an abandoned session, you will need to purchase a new session.

Housekeeping notes:

Please try to ensure that your baby is likely to be due a feed during our session. If they require feeding shortly before our allotted appointment time, please only offer a part feed so that they are likely to want to feed again during your consultation.

Virtual 'BFC in Your Pocket' - WhatsApp based support (2 or 4 weeks)

As an Infant Feeding Coach/Breastfeeding Counsellor, I am able to provide comprehensive support for infant feeding virtually via WhatsApp for straightforward feeding challenges or as an add-on to 1:1 infant feeding support already received. This includes guidance on topics such as positioning, attachment, effective milk transfer, bottle feeding, hand expressing, and addressing common feeding issues. If I feel that your situation is complex and requires a face-to-face feeding assessment, then I will advise you of this and you will have the option of purchasing a home visit or online consultation onto which your 2 or 4 weeks of WhatsApp support will be added.

Your 2 or 4 weeks of direct access to me via WhatsApp will be during the hours of 9:30-20:00 every weekday - photos, videos, voice notes & text. Replies outside of these times are at my discretion. I will always reply to you within 24 hours, often much sooner.

It's important to note that I am not a Lactation Consultant or medical professional. Should your questions exceed my expertise, I will refer you to the appropriate resources or professionals.

It is important to speak with your Midwife if you have concerns about your baby or the guidance provided during your virtual support.

If any complications arise or risks increase after your virtual support ends, advice may now differ from what was discussed during your WhatsApp support. Please ensure you speak with your Midwife, GP, Health Visitor or a Lactation Consultant to ensure advice is adjusted in relation to the new risks/complications. I am not liable for any advice given that no longer applies due to changes that take place after your virutal support has ended.

While I offer education and support for common feeding challenges, I do not address medical issues. I will always refer you to specialised help when needed and will not offer advice beyond my scope of practice. Failure to disclose relevant medical conditions in the intake form absolves me of liability for subsequent medical issues.

You will have selected your length of WhatsApp support upon booking. Cancellations will be accepted at any time, but will only attract a refund if done so within the first 24 hours after purchase.

Refunds for all services will only be available within 24 hours of purchase, minus a small booking fee. After this no refunds are accepted.

Full payment must be made at the time of booking. Failure to do so will mean that your session cannot go ahead.

FEES & PAYMENT

The Client agrees to pay the Consultant the agreed-upon fees for the antenatal course or infant feeding support services provided. The fees, payment schedule, and accepted payment methods will be outlined in a separate document or as agreed upon by the Parties.

Late or non-payment may result in additional charges, suspension of services, or termination of the contract at the Consultant's discretion.

PRICES AND PAYMENT

Prices for our services are listed on our Website and include applicable taxes.
Payment must be completed before a booking is confirmed.
Payment methods are those accepted by Stripe which include credit/debit card and bank transfer.
Payment plans may be available – these would be assessed by the Company on an individual basis and involve agreed-upon installment dates and bank transfers. Alternatively, you may be able to access payment plans via your chosen payment option (i.e PayPal).

CANCELLATION & REFUND POLICY

Cancellation and refund terms are listed under each service separately. Please note that refunds made will be minus a small % booking fee set by our payment provider.

PHOTOGRAPHY

During our classes and sessions, we may capture photographs for promotional and educational purposes.
By participating in our services, you grant us the right to use such photographs in our marketing materials and on our website.
If you have concerns about your image being used, please let us know in advance.

INTELLECTUAL PROPERTY

1. Ownership: All intellectual property rights, including copyrights, trademarks, and patents, associated with our Services and its content are owned by Nurtured by You or its licensors. You agree not to reproduce, modify, distribute, or create derivative works without our prior written consent.

2. User Content: By submitting, posting, or uploading any content on our Services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, distribute, and display such content for the purpose of providing and promoting our Services.

CONFIDENTIALITY

1. Both Parties agree to maintain the confidentiality and privacy of any personal or health information disclosed during the course of the Services, in accordance with applicable laws and regulations.

2. The Consultant may collect and process personal data as necessary for the provision of services, subject to the Consultant's privacy policy and applicable data protection laws.

We use your personal information for providing services, processing payments, and communication.
For more details, refer to our Privacy Policy.

LIABILITY AND WARRANTIES

We provide services with skill and care to the best of our abilities and refer on to relevant health or lactation professionals when needed.
The Provider shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the participation in our Services, except in cases of gross negligence or wilful misconduct.
The Client acknowledges and understands that the Consultant's services are not a substitute for medical care, and the Consultant will not be held liable for any outcomes resulting from the Client's decisions or actions.

GENERAL TERMS

Changes to these terms require written agreement from both parties.
These terms apply to all contracts and supersede previous agreements.

CONTACT

You can reach us at:

Email: steph@nurturedbyyou.co.uk

Group sessions TCs

Feeding support home

Antenatal home

Antenatal Online

Feeding Support Online

WhatsApp support